Professional Services

Our Services

We listen attentively to your needs, solve challenges with expertise, and deliver high-quality, full-cycle services to help you achieve efficient production and mutual growth.

Shipping Packaging

Package Picture

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Export-grade Protective Packaging

Filter Plates: Wooden box lined with moisture-proof film + silicone corner covers

Frame: Anti-rust oil sprayed + stretch film + fumigated wooden pallet

Document Compliance

Required Documents: Commercial Invoice, Packing List, Certificate of Origin, Electromechanical Certificate.

(for customs clearance in the destination country).

Logistics Tracking

Provide container number/bill of lading number and real-time updates on shipping routes.

(e.g., Shanghai Port → Rotterdam).

Technical Support

Pre-Sales Services

Our sales staff are professionally trained. During the initial product selection process, our engineering staff will conduct in-depth discussions with the client’s engineering staff to provide the optimal solution based on the client’s specific application scenario, equipment site, technical requirements, and other factors.

To ensure the selected solution is both cost-effective and practical, we need the client’s technical staff to provide the following key parameters:

  • Material characteristics (determine filtration efficiency and equipment material);
  • Capacity and operating time (determine equipment size);
  • Site and installation requirements (influence model selection);
  • Automation and cost preferences (balance efficiency and investment);

Technical Support

From Order to Delivery

I. Order Confirmation and Payment (Ensuring the Security of Both Parties)

Contract Signing

Specify the equipment model, configuration (e.g., filter plate material/filtration area), delivery date (FOB/CIF terms), and payment method (T/T 30% deposit + 70% balance).

Letter of Credit Review (if applicable)

Check the LC terms (e.g., delivery date, document requirements) to avoid the risk of “soft clauses.”

Deposit Receipt Starts

Once Finance confirms the receipt of the 30% deposit, release the production order.

II. Production Execution (Precise and Efficient)

Task Breakdown

The Technical Department prepares the BOM and drawings (e.g., frame welding process, filter plate mold number).

Key Material Control

Pre-procure imported parts (German hydraulic seals/Japanese pressure sensors), and reserve shipping time.

Progress Tracking

Weekly reports synchronized with customers (with photos of actual workshop production). Automatically trigger alerts for overdue payments.

III. Quality Inspection and Pre-Acceptance (Strict Quality Control)

Three quality inspection stages

Incoming material inspection – in-process inspection – final inspection – issuance of a certificate of conformity

Remote video demonstration

High-pressure sealing test and automatic unloading operation. Final payment upon confirmation.

IV. Export Packaging and Shipping (Safe Arrival)

Export-grade Protective Packaging

Filter Plates: Wooden box lined with moisture-proof film + silicone corner covers

Frame: Sprayed with anti-rust oil + stretch film + fumigated wooden pallet

Document Compliance

Required Documents: Commercial Invoice, Packing List, Certificate of Origin, Electromechanical Certificate (for customs clearance in the destination country).

Logistics Tracking

Provide container number/bill of lading number and real-time updates on shipping routes (e.g., Shanghai Port → Rotterdam).

V. Closed-Loop Delivery (Customer Support)

Within 7 days of arrival: Remote installation guidance and English operation videos will be provided.

Receipt Recording: Scan and record the customer-signed Delivery Note to activate the warranty.

IV. Export Packaging and Shipping (Safe Arrival)

Export-grade Protective Packaging

Filter Plates: Wooden box lined with moisture-proof film + silicone corner covers

Frame: Anti-rust oil sprayed + stretch film + fumigated wooden pallet

Document Compliance

Required Documents: Commercial Invoice, Packing List, Certificate of Origin, Electromechanical Certificate (for customs clearance in the destination country).

Logistics Tracking

Provide container number/bill of lading number and real-time updates on shipping routes (e.g., Shanghai Port → Rotterdam).

V. Delivery Closed Loop (Customer On-site Support)

After receiving the product: we provide free remote installation guidance and English-language operation videos.

Technical Support

After-Sales Service

Installation and Commissioning Service
Operation Training System
Warranty and Spare Parts Policy
Core Service Commitment Terms

On-site Installation

We dispatch experienced technical engineers to the equipment site (reservations must be made 30 days in advance), equipped with specialized tools (level/hydraulic tester) to ensure installation accuracy and prevent leaks.

Commissioning Standards

72-hour continuous load test, requiring:

  • Pressure stability (pressure drop <0.2 MPa/h)
  • Normal automation system linkage (automatic plate pulling/cake unloading functions)

Emergency Response

Installation issues are diagnosed online within 4 hours; if on-site support is required, engineers will arrive within 72 hours (≤ 5 days for Asia, Africa, and Latin America).

Case Study: At a nickel mine project in Indonesia, engineers adjusted the hydraulic station to 2.0 MPa on-site, reducing the filter cake moisture content from 68% to 58%.

Training Modules

Theoretical Courses: Safety Regulations (e.g., prohibitions on operating pressure vessels), Filter Cloth Selection and Replacement Tutorial.

Practical Courses: Fault Simulation Drills (handling shotcrete/compacting timeouts), PLC Parameter Adjustment Training.

Certification: Passing the assessment will result in an English-language operator certificate.

Multi-Language Support

Textbooks/videos are available in English, Spanish, and Russian; local translators are provided for the Middle East and South America regions.

Warranty for the entire machine

One-year full warranty (free repair of the frame, hydraulic station, and control system for non-intentional damage), and lifetime technical support.

Core Consumables Replacement Details

Parts Warranty Coverage Restrictions
Filter plate Free replacement for any crack within 1 year Exclude strong acid corrosion/overheating
Filter cloth Free replacement for 3 or more breaks within 1 year Requires regular cleaning records
Seal Two free replacements within the first year Requires return of used parts for inspection

Spare Parts Delivery

For European and American customers: Delivery within 7 days (direct from bonded warehouse); For remote areas: Air freight + customs clearance (≤ 15 days to door).

“Three 100% Guarantees”

After installation and commissioning, 100% capacity compliance (moisture content/processing volume meet the contract);

Fault response time during the warranty period: ≤ 4 hours (replacement solution provided);

Filter plate/filter cloth quality issues will be replaced, not repaired.

Services

After-Sales Service Team

We will respond promptly to your on-site needs—including installation, surveying and mapping, commissioning, and repair—and send professional engineers to the site for timely, efficient technical support and solutions.

Wan Gong
  • Engaged in the design, manufacturing and management of plate and frame filter presses and belt filters for many years
  • Worked as the head of the after-sales service team for 5 years
  • Engaged in the manufacture of special slurry pumps for filter presses for 2 years
  • Proficient in various hydraulic system design principles and fault repair
  • Visited and served sludge treatment users in Siberia, Russia
  • Commissioning of Indonesia concentrate mud treatment and filtration process system
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Wang Gong
  • 4 years in the filtration equipment industry
  • Among them, he has been engaged in after-sales service for 2 years and is also a sales manager
  • Know the needs of users and design solutions adapted to local conditions
  • Committed to instant innovation and rapid and in-depth solution of user problems
  • Rich experience in equipment selection and process optimization
  • Has served in the signing and tracking services of filter press contracts in a number of China’s top 500 factories!
  • For example: Qiao’s billiards-marble wastewater treatment project China Salt Group-Wuyang Company Desulfurization Treatment Project Jianghan Oilfield-Filter Press Repair and renovation Project
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Gao Gong
  • Engaged in the manufacture of filtration equipment for 12 years,
  • Among them, he has worked as a after-sales service engineer for 5 years and has a strong sense of responsibility.
  • Familiar with the performance indicators of various components of filtration equipment
  • Has super professional ability in filter material selection and fault judgment
  • Attentive and reliable service has received praise from customers
  • Customer complaint rate since the beginning of the industry 0
  • Served: Sichuan Lutianhua —listed company)-Filter press commissioning service
    Treasure Island Pharmaceutical (Listed Company)-Filter Press Renovation Service
    Handan Xinxing Cast Pipe (Central Enterprise)-Filter Press Commissioning Service
    Jiamei Industrial Group (Taiwan Provincial Enterprise)-Juice Wastewater Filtration Service
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Chen Gong
  • Proficient in hydraulic system design principles and troubleshooting
  • Provided on-site service to sludge treatment clients in Siberia, Russia
  • Commissioned and commissioned filter press process systems for concentrate slurry treatment in Indonesia
Expand
Wan Gong
  • Engaged in the design, manufacturing and management of plate and frame filter presses and belt filters for many years
  • Worked as the head of the after-sales service team for 5 years
  • Engaged in the manufacture of special slurry pumps for filter presses for 2 years
  • Proficient in various hydraulic system design principles and fault repair
  • Visited and served sludge treatment users in Siberia, Russia
  • Commissioning of Indonesia concentrate mud treatment and filtration process system
Expand
Wang Gong
  • Engaged in the manufacture of filtration equipment for 12 years,
  • Among them, he has worked as a after-sales service engineer for 5 years and has a strong sense of responsibility.
  • Familiar with the performance indicators of various components of filtration equipment
  • Has super professional ability in filter material selection and fault judgment
  • Attentive and reliable service has received praise from customers
  • Customer complaint rate since the beginning of the industry 0
  • Served: Sichuan Lutianhua —listed company)-Filter press commissioning service
    Treasure Island Pharmaceutical (Listed Company)-Filter Press Renovation Service
    Handan Xinxing Cast Pipe (Central Enterprise)-Filter Press Commissioning Service
    Jiamei Industrial Group (Taiwan Provincial Enterprise)-Juice Wastewater Filtration Service
Expand

Accessory Services

We provide genuine OEM-quality parts to ensure precise dimensions and performance compatibility, minimizing equipment failure risks at the source.